# Completing Experience Design Milestone

## Learn More About the Experience Design Milestone

Before you proceed with this page, learn about the agile project lifecycle and this milestone:

{% content-ref url="../project-components/agile-project-lifecycle" %}
[agile-project-lifecycle](https://guide.techfleet.org/project-portal/project-success-handbook/project-components/agile-project-lifecycle)
{% endcontent-ref %}

{% content-ref url="../project-components/project-milestones/experience-design-milestone" %}
[experience-design-milestone](https://guide.techfleet.org/project-portal/project-success-handbook/project-components/project-milestones/experience-design-milestone)
{% endcontent-ref %}

## Mapping the Future Experience

Once teams do the customer experience strategy in discovery, they can map the future customer experience. 

Use the Customer Experience Map temlate to create a CX map: <https://www.figma.com/community/file/1500149108426942270/customer-experience-map-workshop-template>

{% embed url="<https://www.figma.com/community/file/1500149108426942270/customer-experience-map-workshop-template>" %}

## Creating the User Experience

The user experience could include content, screens, interaction design, or layouts of information. For service design projects, teams should design the services that will be launched themselves. Teams should decide what work to include together.

## Continuing Research

Research never stops on an agile team. [Continuous discovery](https://guide.techfleet.org/project-portal/project-success-handbook/project-components/project-milestones/continuous-discovery-milestone) is called "continuous" for a reason! Teams always have new design decisions to validate, new assumptions to test, new ideas to test.

## Head to the Next Lesson