> For the complete documentation index, see [llms.txt](https://guide.techfleet.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.techfleet.org/project-portal/project-success-handbook/keys-to-project-success/completing-experience-design-milestone.md).

# Completing Experience Design Milestone

## Learn More About the Experience Design Milestone

Before you proceed with this page, learn about the agile project lifecycle and this milestone:

{% content-ref url="/pages/r27beauIiQkkzivOC1jQ" %}
[Agile Project Lifecycle](/project-portal/project-success-handbook/project-components/agile-project-lifecycle.md)
{% endcontent-ref %}

{% content-ref url="/pages/jty01Y78T0AiCvNS5V3r" %}
[Experience Design Milestone](/project-portal/project-success-handbook/project-components/project-milestones/experience-design-milestone.md)
{% endcontent-ref %}

## Mapping the Future Experience

Once teams do the customer experience strategy in discovery, they can map the future customer experience. 

Use the Customer Experience Map temlate to create a CX map: <https://www.figma.com/community/file/1500149108426942270/customer-experience-map-workshop-template>

{% embed url="<https://www.figma.com/community/file/1500149108426942270/customer-experience-map-workshop-template>" %}

## Creating the User Experience

The user experience could include content, screens, interaction design, or layouts of information. For service design projects, teams should design the services that will be launched themselves. Teams should decide what work to include together.

## Continuing Research

Research never stops on an agile team. [Continuous discovery](/project-portal/project-success-handbook/project-components/project-milestones/continuous-discovery-milestone.md) is called "continuous" for a reason! Teams always have new design decisions to validate, new assumptions to test, new ideas to test.

## Head to the Next Lesson