Most people think teams that work well together start immediately working well together. But it's not possible to do so without resolving conflict. After all, it's not about their skill levels.
Teammates have different experiences and different perspectives. Teammates have different ways of working and different lessons learned from the past. When they get together, those past experiences and perspectives may clash. This is the natural progression through the team growth process.
ββTeams must provide room for respect and growth before being able to produce work efficiently together. They must hear each other, and acknowledge each other. They can't be in competition with each other.
There are Four Stages of Teamwork
The moment a team gets together, they go through "stages of being".
Academic professionals theorized that there are four stages of every team's development. Every single team in the world goes through four stages of team work.
It's only when they start performing that they work well, efficiently deliver, βproduce more work, and are happy in their work.
βFirst we'll learn about the stages of teamwork. In later lessons, we'll learn about how agile teams build their foundations to maintain their Performing stage of work together.
Team Behavior in the Four Stages
The Forming Stage
The Forming Stage
During the Forming stage, the team first gets together, and doesnβt have a common way of working established yet, but they meet each other.
Tasks
A team kickoff
Ice breakers
Expectation setting
Feelings
Excitement
Belonging
Cheer
Positivity
Confidence
Nervousness
Anxiety
Behaviors
Being polite with each other
Questions from team members
Acting excitedly
Uncertainty about the future
Anxiety about their place on the team
The Storming Stage
The Storming Stage
During the Storming stage, the team starts figuring out how they should be working together, and this happens through talking out disagreements
Tasks
Defining short-term action items based on goals
Starting work
Deciding how to work together
Feelings
Anxiety about whether the team can do what they are set out to do
Anger about the lack of progress
Frustration about the lack of progress
Behaviors
Arguing about how to work together, and about decisions
Conflict and discussing differences of opinion
Discussing how to start in the work and the goals of the work
Criticizing team matesβ decisions
Questioning the future of the team
The Norming Stage
The Norming Stage
During the Norming phase, team members resolve their differences, and align in how to work together. They start making agreements in how they should produce the work in collaboration and proceed in the work.
Tasks
Agreeing to work process
Discussing and building consensus
Collective teamwork
Focusing on aligning goals
Feelings
Confidence
Inclusion
Comfort
Behaviors
Building Consensus with team mates
Constructive criticism
Harmoniously working together
Being willing to hear people and work together
Celebrating team mates for what they bring to the table
The Performing Stage
The Performing Stage
During the Performing phase, members work efficiently together, and are satisfied in their work together. They work well, and are more aligned than ever in the work.
Tasks
Aligning on goals
Planning long-term work
Deepening knowledge
Increasing skills
Increasing accomplishments
Feelings
Satisfaction in the work
βCan Doβ attitude
Increased confidence
Empowerment Happiness
Behaviors
Getting more work done
More flexibility in the work
Team mates take on multiple roles of responsibility
Team members feel empowered
Appreciation for work and for others
Storming is Essential
Without Storming, a team wouldn't be able to progress to performing. They need to build agreement with each other, and hear each other. They need to build a consensus about how they will work together and what they decide to work on. Teams should embrace storming as a natural part of team building.
βMost importantly, they need to respect diverse perspectives and people. They need to help each other grow. They need to fail forward together. They need to unify.
In order to get over the Storming stage, Agile teams must bring the following fundamentals to their group:
Psychological Safety
Service Leadership
Self-Organization
Continuous Improvement
When they do, they will move past Storming and progress toward Norming and Performing. βThey will start iteratively delivering value like the best Agile teams out there.
This is the foundation of strong agile teams: psychological safety, service leadership, self-organization, and continuous improvement. Credit: Tech Fleet.
Learn more about these key fundamentals of self-actualized Agile teams in the next lesson.