Completing Experience Design Milestone

This page covers how teams can complete the Experience Design milestone.

Learn More About the Experience Design Milestone

Before you proceed with this page, learn about the agile project lifecycle and this milestone:

🌿Agile Project Lifecycle6️⃣Experience Design Milestone

Mapping the Future Experience

Once teams do the customer experience strategy in discovery, they can map the future customer experience.

Use the Customer Experience Map temlate to create a CX map: https://www.figma.com/community/file/1500149108426942270/customer-experience-map-workshop-template

https://www.figma.com/community/file/1500149108426942270/customer-experience-map-workshop-templatewww.figma.com

Creating the User Experience

The user experience could include content, screens, interaction design, or layouts of information. For service design projects, teams should design the services that will be launched themselves. Teams should decide what work to include together.

Continuing Research

Research never stops on an agile team. Continuous discovery is called "continuous" for a reason! Teams always have new design decisions to validate, new assumptions to test, new ideas to test.

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