# Reporting and Resolving Issues ## Reporting Issues 1. Outside of clear Violations, please explore tension before reporting Tech Fleet-related issues. 2. Please report clear violations as soon as possible, along with any persistent concerns which develop regarding our community, this Collective Agreement or acts of [Enforcement](/policies/community-collective-agreement/community-enforcement.md). 3. Report issues to and/or submit a ticket in support Discord. If you would like to report something anonymously, [See the details here](/community-code-of-conduct/code-of-conduct-and-anti-harassment-policy.md). 1. Report exactly what happened, and where. (Screenshots and links help!) If the *Violation(s)* aren’t self-explanatory, explain your complaint. ## Resolving Issues 1. We will strive to resolve all reported issues fairly and promptly, internally or in dialogue with involved parties, using our [Enforcement](/policies/community-collective-agreement/community-enforcement.md) and [Transforming Tension & Conflict](/policies/community-collective-agreement/transforming-tension-and-conflict.md) guidelines. 2. To resolve unclear issues, moderators will defer to Guild leaders, and Guild leaders will defer to the Board. 3. We will prioritize the privacy and safety of any reporters of issues, emphasizing our policy against retaliation. 4. We will provide explanations as soon as feasible of unexpected delays in resolving Issues. ## Head to the Next Section --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.techfleet.org/policies/community-collective-agreement/reporting-and-resolving-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.