🎨UX Design Function

How to Train for the UX Design Function

Read The Agile Handbook

Read the Service Leadership Handbook

Take the Servant Leadership Masterclass

Take the Agile UX Masterclass

Take the Prototype Testing and Usability Testing Masterclass

Take the Brain Psychology and UI Design Masterclass

Take the Product Requirements Masterclass

What is it?

UX Design is the study of how humans interact with the world. It involves problem-solving to ensure that products and services deliver the best experiences for users and for the business.

UX Design Function in Tech Fleet vs. Other Companies

Who "Wears the Hats" at companies for UX design functions? It depends!

Here's a visual breakdown of commitments:

1. Some companies have three separate people dedicated to specific functions: one only doing UX design, one only doing UX research, and one doing only UX writing.

2. Some companies have one UX writing person, and one person who handles both UX design and UX writing.

3. Some companies have one person who handles all functions: UX design, UX researh, and UX writing.

4. Some companies have one person who handles UX design and UX research, one person who handles UX research, and one person who handles UX writing with UX research. This is the most Agile cross-functional setup there is.

In Tech Fleet project training, there is a function that handles UX design and UX research, a function who handles UX research, and one function who handles UX writing with UX research. This is the most Agile cross-functional setup possible because everyone is contributing to success of UX outcomes. No silos.

Daily Responsibilities

The Product Strategy Position typically owns a combination of 4 commitments:

1. UX design commitments

2. UX research commitments

What They Own

1. Collaboration with UX research

2. User personas

3. User journey maps

4. Customer experience diagrams

5. Design annotations

6. Development specifications for design

7. Design systems

8. UI kits

9. Low-fidelity prototypes

10. High-fidelity prototypes

Daily Tasks

• Strategizing about how to turn research into usable solutions

• Creating and maintaining prototypes

• Creating and maintaining design systems

• Creating and maintaining UI kits

• Turning requirements into reality

• Creating and maintaining personas and journey maps

• Leading design thinking activities

• Leading rapid ideation sessions

Breakdown of Responsibilities

Here are some RACI charts depicting the daily tasks that a UX design function is responsible for, and how they work with other teams:

RACI for UX operations

You might be a UX Designer if

1. You like defining the "big picture"

2. You like systems thinking

3. You enjoy creative problem-solving

Cross-functional Collaboration

1. With the Client - take feedback from the client about the work being produced

2. With UX Research - drive the priorities of research based on the UX design needs, and produce research in collaboration with research teams

3. With Product Strategy - drive the priorities of requirements and collaborate with product ownership functions to refine requirements

4. With the Project Management - provide information about the progress of the project from the UX design standpoint

5. With UX Writing - drive the priorities of writing based on the UX design needs, and produce UX writing in collaboration with UX writing teams

6. With Development - drive the priorities and requirements of development based on the UX design

Role Expectations

• Problem-solve end-user experiences

• Collaborate with UX writing and UX research teams in design and research work

• Iterate on Interaction designs for flows based on agreed upon priorities

• Create high fidelity, pixel-perfect designs based on product requirements that the product strategy team creates

• Work in collaboration with the product strategy team to refine requirements and plan upcoming sprint work

Common Deliverables

1. Prototypes

2. Design systems

3. UI kits

4. Design annotations

5. Personas

6. Journey maps

7. UX Audits

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