UX Writing Function
The UX writer crafts the perfect, most user-friendly message based on what users need in products and services.
Last updated
The UX writer crafts the perfect, most user-friendly message based on what users need in products and services.
Last updated
A role is not a person! Learn more about Function vs. Commitment vs. Person here.
UX Writing is the study of how humans interact with the world and how to best produce content that aligns with user needs. It involves problem-solving to ensure that products and services deliver the best experiences for users and for the business in the form of content.
Who "Wears the Hats" at companies for UX writing functions? It depends!
Here's a visual breakdown of commitments:
Some companies have three separate people dedicated to specific functions: one only doing UX design, one only doing UX research, and one doing only UX writing.
Some companies have one UX writing person, and one person who handles both UX design and UX writing.
Some companies have one person who handles all functions: UX design, UX researh, and UX writing.
Some companies have one person who handles UX design and UX research, one person who handles UX research, and one person who handles UX writing with UX research. This is the most Agile cross-functional setup there is.
In Tech Fleet project training, UX writing functions perform UX writing and UX research activities cross-functionally.
There is a function that handles UX design and UX research, a function who handles UX research, and one function who handles UX writing with UX research. This is the most Agile cross-functional setup possible because everyone is contributing to success of UX outcomes. No silos.
The Product Strategy Position typically owns a combination of 4 commitments:
UX writing commitments
UX research commitments
Collaboration with UX research
Forming brand identity
Creating and maintaining editorial style guides
Creating copywriting
Inventorying content
Creating site maps and testing site maps
Strategizing about how to turn research into usable solutions
Collaborating with UX design and UX research functions in their daily work
Creating and maintaining UX writing
Turning requirements into reality
Leading design thinking activities
Leading rapid ideation sessions
Here are some RACI charts depicting the daily tasks that a UX writing function is responsible for, and how they work with other teams:
You like defining the "big picture"
You like systems thinking
You enjoy creative problem-solving
With the Client - take feedback from the client about the work being produced
With UX Research - drive the priorities of research based on the UX writing needs, and produce research in collaboration with research teams
With Product Strategy - drive the priorities of requirements and collaborate with product ownership functions to refine requirements
With the Project Management - provide information about the progress of the project from the UX writing standpoint
With UX Design - drive the priorities of design based on the UX writing needs, and produce UX writing in collaboration with UX design teams
With Development - drive the priorities and requirements of development based on the UX writing
Iterate on the UX writing / content strategy as defined by the team and client
Collaborate with UX design team and UX research team in research and design work across functions
Consult in the priorities for end-user experiences as it relates to brand or content
Write copywriting pertaining to the user experience Iterate and maintain the style guide, brand guidelines, and other key UX writing deliverables
Work in collaboration with the product strategy team to refine requirements and plan upcoming sprint work.
Brand identity
Content inventory
Editorial style guide
Copywriting documents
Content outlines
UX audits
