✍️UX Writing Function

How to Train for the UX Writing Function

Read The Agile Handbook

Read the Service Leadership Handbook

Take the Servant Leadership Masterclass

Take the Agile UX Masterclass

Take the Prototype Testing and Usability Testing Masterclass

Take the Brain Psychology and UI Design Masterclass

Take the Product Requirements Masterclass

What is it?

UX Writing is the study of how humans interact with the world and how to best produce content that aligns with user needs. It involves problem-solving to ensure that products and services deliver the best experiences for users and for the business in the form of content.

UX Writing Function in Tech Fleet vs. Other Companies

Who "Wears the Hats" at companies for UX writing functions? It depends!

Here's a visual breakdown of commitments:

1. Some companies have three separate people dedicated to specific functions: one only doing UX design, one only doing UX research, and one doing only UX writing.

2. Some companies have one UX writing person, and one person who handles both UX design and UX writing.

3. Some companies have one person who handles all functions: UX design, UX researh, and UX writing.

4. Some companies have one person who handles UX design and UX research, one person who handles UX research, and one person who handles UX writing with UX research. This is the most Agile cross-functional setup there is.

In Tech Fleet project training, UX writing functions perform UX writing and UX research activities cross-functionally.

There is a function that handles UX design and UX research, a function who handles UX research, and one function who handles UX writing with UX research. This is the most Agile cross-functional setup possible because everyone is contributing to success of UX outcomes. No silos.

Daily Responsibilities

The Product Strategy Position typically owns a combination of 4 commitments:

1. UX writing commitments

2. UX research commitments

What They Own

1. Collaboration with UX research

2. Forming brand identity

3. Creating and maintaining editorial style guides

4. Creating copywriting

5. Inventorying content

6. Creating site maps and testing site maps

Daily Tasks

• Strategizing about how to turn research into usable solutions

• Collaborating with UX design and UX research functions in their daily work

• Creating and maintaining UX writing

• Turning requirements into reality

• Leading design thinking activities

• Leading rapid ideation sessions

Breakdown of Responsibilities

Here are some RACI charts depicting the daily tasks that a UX writing function is responsible for, and how they work with other teams:

RACI for UX operations

You might be a UX Writer if

1. You like defining the "big picture"

2. You like systems thinking

3. You enjoy creative problem-solving

Cross-functional Collaboration

1. With the Client - take feedback from the client about the work being produced

2. With UX Research - drive the priorities of research based on the UX writing needs, and produce research in collaboration with research teams

3. With Product Strategy - drive the priorities of requirements and collaborate with product ownership functions to refine requirements

4. With the Project Management - provide information about the progress of the project from the UX writing standpoint

5. With UX Design - drive the priorities of design based on the UX writing needs, and produce UX writing in collaboration with UX design teams

6. With Development - drive the priorities and requirements of development based on the UX writing

Role Expectations

• Iterate on the UX writing / content strategy as defined by the team and client

• Collaborate with UX design team and UX research team in research and design work across functions

• Consult in the priorities for end-user experiences as it relates to brand or content

• Write copywriting pertaining to the user experience Iterate and maintain the style guide, brand guidelines, and other key UX writing deliverables

• Work in collaboration with the product strategy team to refine requirements and plan upcoming sprint work.

Common Deliverables

1. Brand identity

2. Content inventory

3. Editorial style guide

4. Copywriting documents

5. Content outlines

6. UX audits